Terms of Service
Effective Date: January 1, 2026 • Last Updated: September 24, 2026
These Terms of Service govern your use of the website outflank.in and all purchases made through Outflank Trading Pvt Ltd.
1. Acceptance of Terms
By accessing, browsing, submitting inquiries, or purchasing products on outflank.in (the "Site"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service and our Privacy Policy.
If you are placing an order on behalf of a corporate entity, organization, or institution, you represent and warrant that you have full legal authority to bind such entity to these Terms.
2. Customization & Artwork Approvals
Outflank specializes in institutional and bespoke merchandise, corporate joining kits, precision drinkware, and premium customized apparel.
- Client Artwork & Trademarks: By uploading or submitting logos, typography, or trademark assets for customization, the client warrants that they hold legitimate intellectual property rights to utilize such marks.
- Digital Proofs: Prior to bulk manufacturing or embroidery/printing, Outflank provides digital mockups or virtual proofs. Once approved by the client in writing or via electronic sign-off, production commences based on the approved specifications.
- Color Variations: Minor variations in substrate shade, pantone translation on textiles, or metallic finishes may occur due to industrial production processes.
3. Pricing, Billing & Payment Processing
All prices listed on the site are in Indian Rupees (₹ INR). Goods and Services Tax (GST) is calculated and itemized during checkout in full compliance with Indian tax law.
4. Shipping & Delivery Timelines
We partner with national premier logistics providers, including Shadowfax Technologies, to provide scheduled PAN-India dispatch.
- Dispatch Timelines: Standard retail orders are dispatched within 24–48 business hours. Customized corporate orders follow agreed production schedules (typically 3–7 business days).
- Tracking: Upon dispatch, an official Airway Bill (AWB) number and live tracking link are issued and delivered via WhatsApp and email.
- Delivery Attempts: Couriers make up to three delivery attempts. Clients are responsible for ensuring accurate address details and contact numbers.
5. Returns, Replacements & Cancellations
Customized & Personalized Goods
Due to the individualized nature of customized products bearing client logos or custom branding, orders cannot be cancelled or returned once physical production has commenced, except in the event of documented manufacturing defects or damage sustained in transit.
Transit Damage & Defect Claims
Any claim regarding broken or defective merchandise must be reported to info@outflank.in within 48 hours of delivery accompanied by photos/video proof. Outflank will immediately initiate a replacement at zero additional cost.
6. Governing Law & Jurisdiction
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of India.
Any disputes, controversies, or claims arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.